Health checks
Scored scorecards built from real command evidence, banded and trended over time. The Assessment is the first one; on a subscription they repeat quarterly.
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Support contracts, on OTeam
Support you can hold accountable
Support contracts on one platform: deterministic severity on every incident, SLA measured by the platform itself, and a published report for every run. It starts with a $2,000 Assessment — fully credited when you subscribe.
One published price card
Every engagement starts with the $2,000 Health Assessment — fully credited when you subscribe. Then one global card: On-Demand $1,000 per incident, Unlimited $2,000/month per track, Complete $3,500/month for both. Changes are always a written fixed quote — never an hourly rate.
What’s productized
Nine operations. One runbook discipline.
Every service is a runbook-driven module: readiness gates scored from real command evidence, destructive-step confirmation, and a published report at the end.
Backups and RMAN
Verified backups with restore evidence. Freshness is checked before anything destructive is allowed to run.
Clones and refreshes
Environment clones on a gated runbook: documented, repeatable, lineage-tracked.
Patching (ADOP)
Online patching cycles with per-phase readiness gates and rehearsal before production.
Upgrades
Rehearsal, then promotion: the proven run becomes the production template. No first-time-in-prod steps.
DR drills
Timed, evidenced rehearsals. Your RTO on record, not on faith.
Archive and purge
Data archived and purged with before and after evidence: space reclaimed, auditors satisfied.
Maintenance restarts
Full-stack restart sequences, per-node and per-component, with confirmation at every destructive step.
Month-end close support
Period close runs with a reconciliation summary and a deferred-exceptions annex. Close on time, with a paper trail.
What that means for your auditors
- Zero connectivity. No inbound path from us to you
- Redaction before AI. Credentials never reach a model
- Append-only audit trail. Every action, who and when
- Named confirmation on destructive steps, replay-proof
- Evidence-first reports built from real command output
The security model
We can’t be your attack surface
The platform never connects to your systems. No agents on your servers, no VPN tunnels into your network, no stored connections. Engineers execute in your own channels; the platform holds the runbooks, the evidence, and the reports.
Credentials live in an encrypted vault, referenced by label, never typed into chat and never echoed.
Questions
Frequently asked
Why is the Assessment paid?
Because a free look gets staffed like a free look, on both sides. The $2,000 Assessment is real senior work with a written findings report you keep either way — and every dollar is credited against your first quarter when you subscribe within 60 days. It is our funnel, not our margin.
What counts as an incident, and what is a change?
Restoring your system to its previous working state — including workarounds and the patches that restoration requires — is an incident, and it is covered. Anything beyond that previous state (a new report, an integration, an upgrade) is a change, and it gets a written fixed quote you approve in your portal before anything is billed. We publish the rule itself in the portal, and there is no hourly rate anywhere.
How is the SLA actually measured?
By the platform’s own append-only event log, not by anyone’s recollection. First response, MTTA and MTTR are computed from events, and the numbers in your portal are the numbers in our monthly service report.
Who do we contract with?
Operatives. One company, one contract, one invoice. The AI capabilities are licensed from AI MicroMind LLC under a signed service-partner agreement, and those terms are shared before any engagement starts.
Is the price card really the same worldwide?
Yes — one global card, in US dollars, published on this site. That is the point of glass-box support: the price you see is the price everyone sees. Smaller estates that want a lighter start use the On-Demand lane rather than a regional discount.
Do we get a health check without subscribing?
Yes — that is exactly what the Assessment is: your estate scored from real command evidence, delivered as a written report that is yours to keep. On Unlimited, the deep check then repeats every quarter, timed just before each renewal, so you always renew on fresh evidence.
Ready when you are
Start with a discovery call. Measure it with the Assessment.
Thirty minutes on your Oracle estate, then a lane recommendation, a timeline, and a written price from the published card.