One global card. Published on purpose.
Black-box MSPs price in meetings. Glass-box support publishes the card: round numbers, US dollars, the same card worldwide. Changes beyond restoring your system are quoted individually at a fixed price — we never sell by the hour.
$2,000 one-time — 100% credited against your first quarter
A senior engineer measures your Oracle EBS estate from the inside — backups, space, workload, close discipline — and you get the findings as a written report, whether or not you continue.
$1,000 per incident
Pay as you go. One production incident, one root cause, worked to restoration by a named senior engineer on the OTeam platform.
$2,000 / month per track
Unlimited incidents plus the proactive care that makes them rare — the full cadence table below, per track (DBA or Financials).
$3,500 / month
Both tracks — DBA operations and Financials — on one covered instance. The whole system, one accountable provider.
Financials pricing is sized to your measured ledger footprint — active primary ledgers, measured by the platform, not estimated by a salesperson: 1–2 ledgers ×1.0 · 3–8 ×1.5 · 9–20 ×2.0 · 21+ by custom quote.
This table is the contract's own Schedule A. It is what "unlimited" means here: not a mailbox that answers, a calendar that runs.
| Included every month | DBA track | Financials track |
|---|---|---|
| Named primary engineer + backup | Included | Included |
| Incidents (one root cause each) | Unlimited | Unlimited |
| Service requests (how-to / admin) | Fair use | Fair use |
| Remedial patching (the patch an incident or SR requires) | Included | — |
| Deep health check | Quarterly, before each renewal | Quarterly functional check |
| Backup & space watch | Weekly, automated | — |
| Period-close support | — | Monthly, per active ledger |
| Planned restarts | As needed | — |
| Clone refreshes | 3 per year included | — |
| Patch campaigns (CPU sweeps, upgrades) | Quarterly advisory included; execution quoted as a CR | — |
| Monthly service report | Automatic | Automatic |
| Quarterly review call | 30 minutes | 30 minutes |
| Changes & projects | Fixed quote | Fixed quote |
Cancel at the end of your first quarter and nothing further is owed. The contract earns its renewal or it ends.
The platform measures every response target deterministically. Miss it and the credit applies by itself — not disputed in a meeting.
Pay the year up front and the twelfth month is on us.
Today's card is a founding rate. It rises for new clients as we grow — yours stays locked for as long as you renew without a lapse.
One Assessment. Your real numbers, measured from the inside, in writing — and every dollar of it credited when you subscribe.